FAQs
Project Scope & Clients
We work with a wide range of clients, including commercial builders, developers, architects, project managers, facilities managers, business owners, schools, aged care facilities, and other commercial organisations.
We specialise in commercial fitouts for both new builds and refurbishments. Our experience covers student accommodation, offices, retail, hospitality, education facilities, aged care, and other custom commercial environments.
Our Process
Our typical process includes:
- Consultation & scope definition
- Shop drawing development and approvals
- In-house manufacturing
- Site coordination and check measures
- Delivery & installation
- Quality assurance and handover
We keep you informed at every stage with regular phone and email updates.
Yes, we conduct check-measures as part of our standard service. These must be completed within the agreed timeline—delays in check-measures can result in timeline extensions.
We provide detailed shop drawings based on your architectural plans. Clients have up to 5 business days to review and approve. Delays in approval beyond this window can impact the overall timeline. Sign-offs are formalised via email.
Our standard includes 3 revisions. Additional revisions beyond this may incur extra charges.
Absolutely. We regularly update clients by phone or email and can provide photos on request. Clients are also welcome to arrange an inspection at our factory to see work in progress.
Manufacturing & Materials
All joinery is manufactured in-house at our facility, using modern machinery and skilled tradespeople to ensure quality and precision.
Our factory is equipped with CNC machines, edge banders, and table saws, allowing us to deliver consistent, precise, and high-quality joinery.
We use a wide variety of industry-standard and latest products. We can match specific finishes and colours to your project specifications, offering laminates, veneers, solid timber, and MDF.
Yes. We routinely work from detailed architectural and interior design drawings, converting them into shop drawings for production. We also coordinate with your design team to ensure intent is maintained.
Delivery & Installation
We provide our own transport for most deliveries within NSW metropolitan areas. For rural, interstate, or remote locations, we may use contracted freight partners to ensure safe, on-time delivery.
We use a combination of our own in-house installation crew and trusted subcontractors, ensuring quality, consistency, and compliance on every site.
Our installation teams adhere to all relevant Work Health and Safety (WHS) regulations, including site inductions, PPE requirements, and safe work method statements (SWMS). Safety is non-negotiable in every project.
Yes. We work closely with builders, electricians, plumbers, and other trades to ensure our joinery integrates seamlessly into the overall build or refurbishment.
Timelines & Scheduling
Our standard joinery timeline is approximately 12 weeks, broken down as:
- 4 weeks for design or shop drawing development and approval
- 4 weeks for in-house manufacturing
- 4 weeks for delivery and installation (depending on site readiness and project scale)
Larger or more complex projects may require adjusted schedules.
Timely approvals and check-measures are critical. Delays from the client side in providing approvals or scheduling check-measures will result in corresponding extensions to the project timeline.
Pricing & Payments
We provide detailed, transparent quotations that outline scope, materials, finishes, and inclusions. Pricing is generally structured as a lump sum, but we can provide itemised breakdowns upon request.
Our standard terms (outlined in our Terms & Conditions) require a deposit to secure any project. Additional milestone payments are tied to approvals and production stages. Exact payment schedules are agreed upon before work begins.
We accept EFT and credit card payments. Details are provided on invoices and within our contract documentation. Credit cards accepted are Visa, Mastercard and American Express. Please note, credit card surcharges apply.
Variations & Changes
We understand project requirements can evolve. All requested variations are discussed in detail and formally quoted before any changes are made. Variations are only actioned with client approval to ensure transparency and cost control.
We aim to assess and quote variations promptly. Timelines for implementing changes will depend on their complexity and where the project is in its schedule.
Warranties & Quality
We warrant materials and supplies in line with our suppliers’ warranties. Our workmanship warranty is 12 months. Full warranty details are provided in our contract documentation.
Quality is embedded at every stage:
- Detailed shop drawing approvals
- In-house manufacturing with experienced tradespeople
- Pre-delivery inspections
- On-site installation checks
Final handover inspection with the client
Yes. We can match existing finishes, colours, and styles where required, ensuring new joinery integrates seamlessly with your existing fitout.
Service Area & Coverage
We deliver and install projects across all of Australia and New Zealand. Our team is licensed and experienced in working on interstate and regional projects.
Yes. For rural or interstate locations, we coordinate freight and installation using a mix of our own team and trusted local subcontractors to ensure smooth delivery.
Yes. We can match existing finishes, colours, and styles where required, ensuring new joinery integrates seamlessly with your existing fitout.
Licences, Accreditations & Compliance
Yes. We hold builders licences in all states of Australia and New Zealand, and all required insurances, including public liability and workers compensation.
We are proud members of the Housing Industry Association (HIA) and hold Cm3 accreditation for safety prequalification.
Yes. All our work meets or exceeds relevant Australian Standards and local building codes. Our teams are trained in site safety and we follow rigorous WHS procedures on every project.
Design & Support
While we primarily build from supplied architectural and interior design drawings, we can provide advice on materials, finishes, and practical detailing to ensure designs are buildable and durable.
We have an in-house drafting team who specialise in converting architectural plans into detailed shop drawings for manufacturing approval.
Getting Started
Contact us via our website or phone on 02 9826 0666. We’ll schedule an initial consultation to review your project, discuss your needs, and provide a detailed, transparent quotation.
Yes. We’re happy to discuss options and materials to help meet your budget without sacrificing quality.
You’ll have a dedicated project coordinator or manager who will be your consistent point of contact from start to finish, ensuring smooth communication and delivery.
Don’t see your question here?
We’d love to help, contact us directly and our Team will be happy to answer anything you need.